FAQ

Sizing varies between our items, so we recommend using these tools to better determine your ideal size:

A link to a 'Size Guide' with detailed product measurements is included on each product page. As a note, measurements are taken in centimetres and inches, while the garment is laying flat. Some measurements (i.e. waist, chest, etc.) have already been doubled, factoring in the full circumference. You can compare these measurements to similar pieces you already own. Additional style and fit details are included in the Details and Descriptions sections on each product page.

If you need more help, our team can answer all your questions on sizing and fit - send us a note at customerservice@maisonwu.com for advice. If the fit doesn’t work out the first time, just remember, exchanges within Singapore are always free.

Yes. As we continue to grow, we hope to become more size inclusive. We currently offer sizes XS, S, M, L, and XL.

If you’re unsure about the size and fit of a product you love, email us at customerservice@maisonwu.com for advice.

As we source our fabrics and produce each design in small quantities, designs may be sold out quickly. We always try to re-stock our popular styles to give you the best selection of timeless and functional pieces. We also re-invent our classics in new colours, shapes and fabrics, so keep a lookout for them! If an item that you like is out of stock, simply leave your details by clicking ‘Notify me when in stock’ on the product page or emailing us at customerservice@maisonwu.com and we’ll let you know if the piece is due to become available again.

Esse’s home studio is located at Joo Chiat, and is only open on a by-appointment basis. To make an appointment, simply click here and we’ll send you an email with more details.

To keep your garments as fresh and pretty as the day they arrived, we recommend washing all pieces in cold water and hanging them dry. If you need a guide, just check out our garment care instructions on each product page. A bonus: a spin cycle on cold can help your clothes your clothes live a little longer (heat can break fibers down) and hang drying is the best for the environment as it reduces energy use.

You can cancel an item, change the size or edit your billing and shipping details before your purchases have been prepared for dispatch. If you need to make any amendments, simply email us at customerservice@maisonwu.com.

Unfortunately, all orders which have been prepared for dispatch cannot be cancelled or amended.

Enter your promo code at the checkout page and the discount will be applied automatically.

You don’t have to create an account to shop on our website. However, creating an account allows you to enjoy the following benefits:

-Save time with express checkout in future

-Track your orders and review your past purchases

-Save items that have sold out and products that you love

-Accumulate your purchases or refer a friend to earn reward points

We accept Visa, MasterCard and PayPal. Customers in Singapore can also pay via Bank Transfer or PayAnyone.

We currently do not have a physical store. However, we host pop-up stores occasionally - subscribe to our emails to be notified when we host our next pop-up store.

Esse ships internationally Simply to find out more about shipping duration and costs.

Shipping duration and costs vary based on your location. For more information, view our Shipping section.

Login to your account and click on ‘Addresses’ to amend your mailing address. If you have placed an order and would like to amend the mailing address, please send the new address to customerservice@maisonwu.com at the earliest time. Please note that it may not be possible to amend addresses for all items which have been prepared for dispatch.

If you’ve received an incorrect item or if an item is missing from your order, please contact us at customerservice@maisonwu.com with your order number.

Once your order has been dispatched, you will receive an email containing a tracking number which you can use to track your order online.

You can also find out where your order is by contacting our courier, Singpost, at the following number:

Singapore customers: 1605

Overseas customers: +65 6841 2000

You can earn reward points:

-With every purchase made

-Whenever you sign up for an account and complete your details

-When you like our Facebook page or follow us on Instagram

Reward points linked to a specific account are non-transferable.

Accumulate Reward Points to unlock discounts and free products. Simply login to your account to redeem the rewards.

If you need to return any item(s), please notify us within 7 working days of the date in which you received the items. We only accept returns for non-sale item(s). The item(s) must be returned in the original condition you received them. All items must be returned new, unworn, unwashed and with the tags still attached. All returns will be inspected upon receipt and any item in unsuitable condition will be sent back to you.

Kindly note that we will only proceed with the return when we receive your item(s). You will be notified by email once your return has been received and processed. We are also unable to cover the shipping cost for your returns.

To process your returns, simply email us at customerservice@maisonwu.com.

If you received a damaged or incorrect item, please email customerservice@maisonwu.com with a photo of the defective or incorrect piece, as well as your order number. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.

You may return your original purchase to exchange for another size or colour. The item(s) must be returned in the original condition you received them. All items must be returned new, unworn, unwashed and with the tags still attached.

Please note that we are only able to offer size and colour exchanges. If you wish to exchange your item for an alternative style, we suggest that you return it for a store credit and purchase the new item separately.

To process your exchanges, simply email us at customerservice@maisonwu.com.

We only offer store credit for gift returns. Simply drop us an email at customerservice@maisonwu.com to process a gift return.

Once you have contacted us regarding your returns, the item(s) should be sent back to us within 7 days (local orders) and 28 days (international orders). Returns outside these timeframes may not be accepted.

Please send all item(s) you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible. Unidentified returns may be returned to the sender.

We recommend that all returns are securely packaged to ensure that they are adequately protected in transit, and we recommend that items are returned to us via registered mail to ensure that they are trackable. Your return may not be accepted if it is lost in transit.

Your refund will be credited back to you in store credits.

Custom duties and sales taxes are non-refundable through Esse. However, you may be able to recover these by contacting your local customs bureau directly.

Please allow 1-2 weeks for your refund. We’ll send you an email once we have received the item(s) and your refund has been processed.

Congratulations! If you’d like to custom dresses designed and made for your bridesmaids, please email us at marketing@maisonwu.com and we’d be happy to help you make your dreams become a reality. Alternatively, you can make an appointment to visit our home studio to have a chat with us.

Absolutely - consider us your personal atelier. Just email us at marketing@maisonwu.com with your questions and requests or make an appointment to visit our home studio to have a chat with us.

We want to be as transparent as possible, so here are some resources. The cotton that we use is GOTs certified, which you can read about here. This certification promises that the way the cotton is produced: from harvesting of the raw materials, through environmentally and socially responsible manufacturing up to labelling, adheres to those super strict regulations that ensures the organic status of textiles.

Based on our supplier’s insights, we were able to locate the small fabric suppliers who purchase leftover fabrics from the factories in Vietnam that manufacture products for large, global brands.

Fabric waste is a part of the apparel product lifecycle. According to the Council for Textile Recycling, it’s estimated that 85% of clothing and textiles end up in the landfill after we dispose of it. The vast majority of fabric, does not biodegrade, leaving our landfills with clothing scraps that off-gas and do not decompose.

A lot of fabric waste is generated by over-buying, especially with large brands buying 2,000-5,000 yards of fabric for a typical production run of one style. Often times, they may over-forecast, anticipating a higher selling volume, and end up with a considerable amount of unused fabric.

In order to challenge the way mainstream fashion is being produced, we decided to incorporate rescued or deadstock fabrics in our design process. Fabric choice is always a key element in the design of garments, and it’s a choice that impacts our entire manufacturing process, but it challenges us to think out of the box and give life to old materials that have their own story to tell. By incorporating this practice of upcyling and recycling into our processes, we hope to reduce the amount of waste that ends up in the landfill.

Our factories are not certified as we currently work with small batch producers. Our factory in Vietnam is located in a beautiful shophouse with a small team of five

women overseeing everything from pattern drafting, sample making, grading and production. Our factory in Malaysia, employs approximately 30 experienced tailors and seamstresses with over 10 years of experience in dressmaking.

In order to ensure the integrity of the working conditions and wages, we visit all the factories and meet with the factory owners to ensure that there is zero forced or child labour, and there are safe working conditions in place before we decide to partner with them.